PERSONALISE YOUR CIROC VODKA

FAQ

How do I contact you

You can contact us during office hours (10am – 6pm) using the Contact page or the information below:

T: 020 7487 5047

E: [email protected]

Is your site secure?

Our whole site is encrypted using SSL. This protects you our buyers’ transactions and provides visitors with proof of our digital identity. With SSL, your online transactions are secure, confidential and integral and the risks associated with trading over the internet are removed. SSL is the standard security technology for creating an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browser remains private and integral. We also only process payments via PayPal and never have access to any of your card information. All this information is held by PayPal.

Privacy

We take your privacy very seriously and will only use any information you supply to us lawfully and for the purposes of your transaction with us, in accordance with the Data Protection Act 1998. You can find out more on our privacy policy by following this link.

Can I order by telephone?

No. We only accept orders online through the website. If you need to get in touch with us for other reasons please call 020 7487 5047

Our office is open between Monday to Friday (10am-6pm GMT) and you can use the Contact form to get in touch

Can I Order Offline?

No, we only take payments via the PayPal platform online.

Can I send my order to a different address?

Yes – just enter the name and address of the person you want us to deliver to in the ‘Delivery’ section when you are placing your order.

How do I redeem coupons, discount or voucher codes?

To redeem a discount code, just type it into the box on the shopping basket and press ‘Apply’, followed by ‘Proceed to Checkout’. It’s as simple as that.

Can you gift-wrap my bottles?

Not at the moment, however we are working with our delivery partner to help make this happen in the future. At present we focus on making sure your delivery is on time and undamaged and this brings whit it certain restrictions. However our team is working on a solution to be able to offer gift wrapping in the future.

How much does delivery cost?

For full details of our delivery charges, visit our delivery page. We currently only ship inside the United Kingdrom

How quickly will my delivery arrive?

Unless the item ordered is out of stock, most UK deliveries will arrive within 2-3 working days after the order is placed. If your item is out of stock we will get in touch to find alternative arrengmenets or advise of the new lead time. For more information, or for deliveries outside the UK, visit our delivery page.

Is there a minimum order?

No – we can shop just 1 bottle if that is what you need.

Do you have a next-day/Saturday delivery service?

Not currently. Due to the process we have in place to get your bottle INKD we cant deliver ourside the predefinmed delivery options available to you. To find out more visit our delivery page.

What happens if my parcel is damaged when it arrives?

If your parcel is damaged, or shows signs of having been tampered with, you should either sign for it as ‘Arrived Damaged’ or refuse to sign for it and have it returned to us. You should contact us immediately if this happens.

If you sign for your parcel and subsequently find that something inside is damaged, please take photos of the damaged box and contents before disposing of them and email them to us immediately so that we can arrange a replacement for you.

Change in your order status

While we aim to hold all items featured on our website in stock, there are occasions when, due to high demand, we run out of certain items. Should this occur while processing your order, we will contact you either by telephone or email to advise you of. We will give you the opportunity to select an alternative item, cancel the item from your order, or to wait for the product to come back into stock – the choice is yours.

Out-of-stock items

While we aim to always have items featured on our website in stock, there are occasions when an item is temporarily out of stock and not expected to come back into stock for some time. We will contact you to keep you updated on any delays and give you the opportunity to select an alternative item or to wait for the product to come back into stock.

 

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