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FAQs

HOW DO I CONTACT YOU

You can contact us during office hours (10am – 6pm) using the Contact page or call us on (0)+4420-8050-2821

IS YOUR SITE SECURE?

Our whole site is encrypted using SSL. This protects you our buyers’ transactions and provides visitors with proof of our digital identity. With SSL, your online transactions are secure, confidential and integral and the risks associated with trading over the internet are removed. SSL is the standard security technology for creating an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browser remains private and integral. 

PRIVACY

We take your privacy very seriously and will only use any information you supply to us lawfully and for the purposes of your transaction with us, in accordance with the Data Protection Act 1998. You can find out more on our privacy policy 

CAN I ORDER BY TELEPHONE?

No. We only accept orders online through the website. If you need to get in touch with us for other reasons please call 020-8050-2821

Our office is open between Monday to Friday (10am-6pm GMT) and you can use the Contact form to get in touch

CAN I ORDER OFFLINE?

No, we only take payments online.

CAN I SEND MY ORDER TO A DIFFERENT ADDRESS?

Yes – just enter the name and address of the person you want us to deliver to in the ‘Delivery’ section when you are placing your order.

HOW DO I REDEEM COUPONS, DISCOUNT OR VOUCHER CODES?

To redeem a discount code, just type it into the box on the shopping basket and press ‘Apply’, followed by ‘Proceed to Checkout’. It’s as simple as that.

HOW MUCH DOES DELIVERY COST?

Delivery costs are calculated at checkout, as we deliver across Europe and UK we do not offer a fixed price delivery method. Delivery is calculated based on the country we are delivering and the products ordered.

HOW QUICKLY WILL MY DELIVERY ARRIVE?

Unless the item ordered is out of stock, most UK deliveries will arrive within 5-7 working days after the order is placed. If your item is out of stock we will get in touch to find alternative arrangements or advise of the new lead time. 

IS THERE A MINIMUM ORDER?

No – you can order one bottle if that is what you require.

DO YOU HAVE A NEXT-DAY/SATURDAY DELIVERY SERVICE?

Not currently. Due to the process we have in place to get your bottle INKD, we can't deliver outside the predefined delivery options available to you. We will be offering Saturday delivery slots at a small premium price. 

WHAT HAPPENS IF MY PARCEL IS DAMAGED WHEN IT ARRIVES?

If your parcel is damaged, or shows signs of having been tampered with, you should either sign for it as ‘Arrived Damaged’ or refuse to sign for it and have it returned to us. You should contact us immediately if this happens.

CHANGE IN YOUR ORDER STATUS

While we aim to hold all items featured on our website in stock, there are occasions when, due to high demand, we run out of certain items. Should this occur while processing your order, we will contact you either by telephone or email to advise you of. We will give you the opportunity to select an alternative item, cancel the item from your order, or to wait for the product to come back into stock – the choice is yours.

OUT-OF-STOCK ITEMS

While we aim to always have items featured on our website in stock, there are occasions when an item is temporarily out of stock and not expected to come back into stock for some time. We will contact you to keep you updated on any delays and give you the opportunity to select an alternative item or to wait for the product to come back into stock.

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